Frequently Asked Questions

Flexiebeads Return and Refund Policy

At Flexiebeads, we take pride in providing high-quality hair beads and accessories to our customers. To maintain the highest standards of hygiene and safety, we have established a strict policy regarding returns and refunds.

Returns Policy:

• No Returns: Due to the nature of our products, we do not accept returns on any hair accessories. All sales are final. This policy is in place to ensure the safety and hygiene of our customers, as returned items cannot be resold.

Refunds Policy:

• No Refunds: We do not offer refunds for any products purchased. Once an order has been placed and processed, it is considered final.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will be happy to assist you in resolving the issue by offering a replacement for the damaged or defective item.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at sales@flexiebeads.com. Our customer service team is here to assist you and ensure you have a positive shopping experience with Flexiebeads.

Thank you for understanding and for being a valued customer of Flexiebeads!

 What is the difference between Mini and Jumbo Flexiebeads? 

At Flexiebeads, we offer two sizes of hair beads to accommodate different hair types and styles: Mini Flexiebeads and Jumbo Flexiebeads.

• Mini Flexiebeads: These smaller beads are recommended for small braids or twists and those with thinner hair. They are perfect for adding a subtle, stylish touch to finer hair without overwhelming the braid or twist.
• Jumbo Flexiebeads: These larger beads are ideal for larger braids or twists and thicker hair. If you have voluminous hair or prefer a bold statement look, Jumbo Flexiebeads provide the perfect accent to enhance your hairstyle.

Choose the size that best suits your hair type and desired style to achieve the perfect look with Flexiebeads!

Using Flexiebeads with the Flexiebeader Tool

1 Prepare Your Materials:

◦ Flexiebeads of your choice.

◦ Flexiebeader tool.

◦ A braid or section of hair.

◦ Rubber bands for securing the beads.

2 Thread the Beads onto the Flexiebeader:

◦ Take your first bead and gently push it onto the Flexiebeader stick, guiding it past the loop at the end of the beader.

◦ If you feel slight resistance when threading the first bead, this is normal. It will loosen as you continue.

◦ Repeat this process, adding beads to the beader stick to create your desired design. Ensure the loop remains free of beads.

3 Attach the Beads to the Hair:

◦ Slide the braid or section of hair through the loop at the end of the Flexiebeader tool.

◦ Once the braid is in the loop, push the beads up the beader stick and onto the braid.

4 Secure the Beads:

◦ Fold the end of the braid over the final bead.

◦ Wrap a rubber band around the folded end of the braid and bead to hold the Flexiebeads securely in place.

Caring for Your Flexiebeads

Flexiebeads are washable and durable, so you can use them repeatedly while keeping them clean and fresh.

1 Washing Instructions:

◦ After use, wash the beads with soap and warm water.

◦ Rinse thoroughly to remove all soap residue.

◦ Allow the beads to air dry or pat them dry with a clean towel.

2 Frequency of Cleaning:

◦ Clean your Flexiebeads as often as you like, especially after extended use or if they come into contact with hair products.

 Tips for Best Results:

• Avoid overloading the Flexiebeader stick; use only as many beads as comfortably fit

.• Ensure the beads are snug but not too tight when securing them to your hair

.• Store Flexiebeads in a clean, dry place when not in use. Flexiebeads are designed to be soft, stylish, safe, and easy to use, making them a perfect addition to any hairstyle. Enjoy creating unique designs while keeping your beads in top condition!