Frequently Asked Questions
Please reach us at sales@flexiebeads.com if you cannot find an answer to your question.
Flexiebeads Return and Refund Policy
At Flexiebeads, we take pride in providing high-quality hair beads and accessories to our customers. To maintain the highest standards of hygiene and safety, we have established a strict policy regarding returns and refunds.
Returns Policy:
- No Returns: Due to the nature of our products, we do not accept returns on any hair accessories. All sales are final. This policy is in place to ensure the safety and hygiene of our customers, as returned items cannot be resold.
Refunds Policy:
- No Refunds: We do not offer refunds for any products purchased. Once an order has been placed and processed, it is considered final.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will be happy to assist you in resolving the issue by offering a replacement for the damaged or defective item.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at sales@flexiebeads.com. Our customer service team is here to assist you and ensure you have a positive shopping experience with Flexiebeads.
Thank you for understanding and for being a valued customer of Flexiebeads!
What is the difference between Mini and Jumbo Flexiebeads?
At Flexiebeads, we offer two sizes of hair beads to accommodate different hair types and styles: Mini Flexiebeads and Jumbo Flexiebeads.
- Mini Flexiebeads: These smaller beads are recommended for small braids or twists and those with thinner hair. They are perfect for adding a subtle, stylish touch to finer hair without overwhelming the braid or twist.
- Jumbo Flexiebeads: These larger beads are ideal for larger braids or twists and thicker hair. If you have voluminous hair or prefer a bold statement look, Jumbo Flexiebeads provide the perfect accent to enhance your hairstyle.
Choose the size that best suits your hair type and desired style to achieve the perfect look with Flexiebeads!
Shipping
Please note the following shipping schedule:
- Any orders received by 2:00 PM EST will be shipped out the same day.
- Orders received after 2:00 PM will be shipped the next business day.
- Orders received after 2:00 PM on Fridays or over the weekend will be shipped on the next business day.
- Backorders will be shipped on the date specified. Any order that includes both backorder items and in-stock items will be shipped together on the backorder shipping date.
- Pre-orders will be shipped on the specified date. Any order that includes both pre-order items and in-stock items will be shipped together on the pre-order shipping date.
Flexiebeads Shipping Policy
At Flexiebeads, we strive to provide our customers with a range of shipping options to meet their needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times are estimates and may be subject to unforeseen delays, especially during peak shipping seasons or due to external factors.
Domestic Shipping
For orders within the United States, we offer the following shipping options:
• Standard Shipping: Typically takes 2-7 business days.
• Expedited Shipping: Offers a faster delivery option for those who need their items sooner.
International Shipping
Flexiebeads offers international shipping to select countries. Please be aware that shipping times may vary based on the destination country. Customers are responsible for any customs duties or taxes imposed by their respective countries.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date.
Shipping Costs
Shipping costs are calculated based on the chosen shipping method and destination. The exact shipping charges will be displayed at checkout before you finalize your purchase.
Incomplete or Incorrect Addresses
It is the customer's responsibility to provide accurate and complete shipping information. Flexiebeads is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. If a package is returned to us due to an address issue, additional shipping fees may apply for reshipment.
Lost or Stolen Packages
Flexiebeads is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with the delivery of your package, please contact the carrier directly to file a claim.
Shipping Policy Updates
Flexiebeads reserves the right to update this shipping policy at any time. Customers will be notified of any significant changes, and the updated policy will be reflected on our website.
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@flexiebeads.com.
Thank you for choosing Flexiebeads! We appreciate your business and are committed to providing you with the best service possible.
🎄 Special Offer🎄
Enjoy $5 flat rate shipping on all orders! Offer ends 12/31!
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